Technology - Infrastructure - Information Management

My OnCall Tech Services


 
      Managed Services        

Managed Services:

       

When it comes to your business' computer systems, we want to be a one stop solution.  Here are some of our areas of specialization.  If you are looking for help with an area not listed here, please contact us and we will find a solution for you.

       

Managed Networks

       

My OnCall Tech Managed Services protects your critical IT systems and helps keep your business running. It helps you to avoid the following common issues:

  • Downtime
  • Virus attacks on your network and PCs
  • Attempts to hack into your network
  • Slow internet connection
  • Lack of access to important data

What might seem like a small IT problem can often lead to a major business headache. Managed Networks prevents this through four core services:  

            
        

Daily Safety Check

Daily automated scan
Verifies status of back-up and antivirus
Gives you peace of mind
           

Daily Health Check

Comprehensive inspection of systems
Provides detailed picture of your IT
Saves hours of downtime and frustration
        

Server and Network Monitoring

24/7 checks on all connections and systems
Delivers information quickly on any issues
Enables fixes to be made fast
           

Server and Network Management

Fully outsourced service
Gives constant support and advise
Affordable costs with no surprises
 

From automatic back-up and antivirus checks to full systems diagnosis and reporting, your IT infrastructure will be taken care of, freeing up your time to focus on growing your business.

How does it work?

Getting your systems protected is easy. There is no hardware to install or any training required. Simply contact our Managed Networks team and they will have you up and running in no time.
You can choose the level of service you’d like, and build it up a step at a time, or you can take all four services for maximum protection and minimum downtime.

     

Managed Backup:

       

No more sleepless nights wondering if you backed up before you left the office, no more keeping fingers crossed that the worst case scenario won’t happen – with My OnCall Tech Managed Backup Service we really have got you covered.

       

Managed Backup provides a cost-effective, affordable solution to a range of IT issues faced by businesses, such as:

  • Data loss
  • Fire or flood damage to IT equipment
  • Theft of data, PCs or laptops
  • No access to files

The consequences can be significant, particularly for small to medium sized businesses:

  • Lost revenue
  • Reduction in service levels
  • Unhappy customers
  • Frustrated staff
  • Cost of resolving issues
  • Drain on resources

Managed Backup offers three services which are all designed to protect your business data, save you money and give you peace of mind.

           
           

Basic Backup

Critical business machine backup (server; virtual machines; etc)
Daily reporting and monitoring
Gives you peace of mind
        

Comprehensive Backup

Server and workstation (PC or Mac) backup
Local and cloud backup for disaster recovery and Cryptographic Ransom-ware defense
Robust protection for all eventualities

Getting your systems protected is easy. There is no hardware to install or any training required. Simply give our Managed Backup team a call now and they will have your IT safe and secure in no time.

You can either go for a complete solution or take a step at a time. It’s ideally suited to small and medium sized businesses that don’t have either the in-house capability or deep pockets of larger organisations. You can even opt for a free trial.

Contact our Managed Backup team for more information.

    
       Service Agreements          

Service Agreements:

       

Benefits of a Managed Service Agreement:

       

My OnCall Tech's suite of Managed Services offer an important insurance policy for your business.  All managed systems include daily health checks and 24 hour monitoring of critical components.  We will monitor your systems end to end, tracking everything from hardware health and disk space to antivirus updates and deployments.

Other benefits of a Managed Service Agreement include:

  • Asset tracking and hardware inventory
  • Warranty tracking
  • Software auditing and reporting
  • Service ticket tracking with individual logins for managing requests and issues
  • Optional customer control panel login access for self service reporting or system monitoring
  • Award winning antivirus, cloud managed
  • Award winning secure managed backup
  • Remote control for tech support assistance, both in and out of the office

Our service agreements are priced per device and we include options for both Basic and Professional management.  We can tailor protection to fit your business needs and budget.

Our pro-active monitoring and remote assistance tools greatly reduce the cost of hourly IT services.  Hourly services will also be offered at a discounted rate to all customers using our managed services.

Service Levels:

        

Server - Basic

  • Monitoring and Auditing
  • Managed Antivirus
  • Remote Access
           

Server - Pro

  • All features of Basic
  • Patch and software management
  • Managed Online Backup
        

Workstation - Basic

  • Monitoring and Auditing
  • Managed Antivirus
  • Remote Access
           

Workstation - Pro

  • All features of Basic
  • Patch management
  • Managed online backup

Managed Services from My OnCall Tech include priority support and discounted rates for hourly service.  We can also offer a Fully Managed Service plan that would include hourly services, allowing for a fixed fee for all IT services.

               

Contact us to find out more information on how a Managed Service Agreement is right for you and your business.